If swapping between devices on Multipoint, there may be a break in audio and microphone functionality while the primary connection changes.
Please also check your player or music streaming settings on your Bluetooth device.
If you are still experiencing the same issue after checking the above, try the following steps:
- Make sure you are not accidentally pressing the pause or stop buttons on the inline controller.
- Make sure your buds are powered off.
- From an off state, press and hold the power button for 8 seconds until the LEDs flash red and green.
- Double press the power button. The LED will flash rapidly and you should hear a double tone. Your buds have now been reset.
- Power on your buds, and repair them in your Bluetooth settings.