Once we have received your repair, with the proper paper work included, it takes around 2-3 weeks for the repair to be completed. We do not offer a rush option on repairs.
To prevent delays never send in your monitors (earphones) without first submitting a repair order. Out of warranty repair costs start at $199, for basic repairs. If the repair is more complex, the lab will reach out to you to let you know what the adjusted price will be, before moving forward.
When sending in your monitors address them to:
Attn: Ultimate Ears Repair Dept.
3 Jenner, Suite #180
Irvine, Ca, 92618
Include a print out of your repair order confirmation, which you will receive by email once you put the request in.
Please note: Monitors not received with the proper paperwork can get lost, and will delay your repair. Ultimate Ears is not responsible for monitors that are shipped without a repair order and proper paper work.