Returns and Cancellations

You can make changes to, or cancel your order up until your FitKit tips or impressions are processed. Your order cannot be canceled, changed, refunded and/or credited for another product purchase after we have received your impressions. 

Ultimate Ears offers a 30-day money back guarantee for your Ultimate Ears in-ears.

To return your Monitors, you must:

  • Provide written notice to Ultimate Ears of your intent to return the Monitors within thirty (30) days after the delivery date of the Monitors:

Please note: You will be responsible for shipping costs on returns. 

Due to current delays it may take up to a week for your refund to be processed once your return is received.


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