Order & Warranty

• Warranty
• Return Policy
• Order FAQ

Fit Issues

• Molding A New Set of Ear Tips
• Custom Tips
• Getting A Great Fit
• FIT Guarantee

Troubleshooting

• Reset Your Earphones
• Updating Your UE FITS
• Tap Controls Not Working
• Notes On Using FITS FW v1.1.8
• Tech Support FAQ

Product Knowledge

• CSX vs PRO vs FITS. Which Fit is Right for You
• UE FITS Getting Started
• Custom Fit
• Cleaning and Care
• Noise Isolation
• Technical Specifications

Orders & Shipping

• Shipping Timeline - FitKit
• Sending in Your FitKit
• Finacing with Affirm
• COVID Impact FAQ
• Returns and Cancellations
• How does Ultimate Ears Pro ship?

Getting Started

• Unboxing Your CSX Earphones
• FitKit Guide
• Connecting & Disconnecting Tips
• Multipoint
• ShareMe Feature
• Smartwatches

Warranty & Servicing

• Repair timeline & instructions

Fit Issue

• What if my new set of Ultimate Ears Pro In Ear monitors don't quite fit right?

Troubleshooting

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Product Knowledge

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Learn More

• FAQs
• Where to Demo
• Faceplate Customization
• What Makes Ultimate Ears Special?
• What is the sound suppression aspects for each model? What benefit do they offer?
• Everyday Fit (UE CSX) vs. Pro Fit (UE Pro)

Learn More

• FAQs
• UE FITS App and Features
• Are my UE FITS Waterproof?
• Technical Specifications
• Noise Isolation
• Cleaning and Care

Learn More

• Do I need or want the passive ambient feature for my UE Pro Custom In-Ear Monitors?
• Gift Card FAQ

Stage/ Studio Use

• Do I need any other equipment for my in-ear monitors?
• How to use in-ear monitors on tour without a dedicated Monitor Engineer
• Do I need any other equipment for my UE Pro In-Ear Monitors?
• Mixing and Producing with UE Pro

Need Help?

• I hear a hum or a buzz
• Volume too Loud/Low (Android)
• Volume Limiter (Volume Low at Max)
• Stops Playing Music
• Pairing Issues
• Intermittent Power

Need Help?

• Understanding UE FITS Pairing
• Pairing
• Pairing Issues
• Pairing to the App