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Fit Assistance

Bluetooth Assistance

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Speaker Support

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UE FITS

Order & Warranty

  • Warranty
  • Return Policy
  • Order FAQ

Fit Issues

  • Molding A New Set of Ear Tips
  • Custom Tips
  • Getting A Great Fit
  • FIT Guarantee

Troubleshooting

  • Reset Your Earphones
  • Updating Your UE FITS
  • Tap Controls Not Working
  • Notes On Using FITS FW v1.1.8
  • Tech Support FAQ

Product Knowledge

  • CSX vs PRO vs FITS. Which Fit is Right for You
  • UE FITS Getting Started
  • Custom Fit
  • Cleaning and Care
  • Noise Isolation
  • Technical Specifications
See all 10 articles

CSX/ Pro

Orders & Shipping

  • Shipping Timeline - FitKit
  • Sending in Your FitKit
  • Finacing with Affirm
  • COVID Impact FAQ
  • Returns and Cancellations
  • How does Ultimate Ears Pro ship?
See all 10 articles

Getting Started

  • Unboxing Your CSX Earphones
  • FitKit Guide
  • Connecting & Disconnecting Tips
  • Multipoint
  • ShareMe Feature
  • Smartwatches
See all 10 articles

Warranty & Servicing

  • Repair timeline & instructions

Fit Issue

  • What if my new set of Ultimate Ears Pro In Ear monitors don't quite fit right?

Troubleshooting

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Product Knowledge

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IEMs

Learn More

  • FAQs
  • Where to Demo
  • Faceplate Customization
  • What Makes Ultimate Ears Special?
  • What is the sound suppression aspects for each model? What benefit do they offer?
  • Everyday Fit (UE CSX) vs. Pro Fit (UE Pro)
See all 11 articles

UE FITS

Learn More

  • FAQs
  • UE FITS App and Features
  • Are my UE FITS Waterproof?
  • Technical Specifications
  • Noise Isolation
  • Cleaning and Care
See all 7 articles

Accessories

Learn More

  • Do I need or want the passive ambient feature for my UE Pro Custom In-Ear Monitors?
  • Gift Card FAQ

Stage/ Studio Guide

Stage/ Studio Use

  • Do I need any other equipment for my in-ear monitors?
  • How to use in-ear monitors on tour without a dedicated Monitor Engineer
  • Do I need any other equipment for my UE Pro In-Ear Monitors?
  • Mixing and Producing with UE Pro

Bluetooth Cable

Need Help?

  • I hear a hum or a buzz
  • Volume too Loud/Low (Android)
  • Volume Limiter (Volume Low at Max)
  • Stops Playing Music
  • Pairing Issues
  • Intermittent Power

UE FITS

Need Help?

  • Understanding UE FITS Pairing
  • Pairing
  • Pairing Issues
  • Pairing to the App

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